Terms of Service.

These Terms of Service ("Terms") govern your access to and use of the website at www.nexusvasolutions.com (the "Site") and the virtual assistant and related services provided by Nexus VA Solutions ("Nexus VA Solutions," "we," "us," or "our") (collectively, the "Services"). By accessing the Site, submitting a form, or engaging our Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Site or our Services.

Nexus VA Solutions provides dedicated, trained virtual assistants who perform administrative, executive, customer service, marketing, bookkeeping, sales support, lead generation, data entry, and related business support tasks on behalf of our clients. The specific scope of work, deliverables, hours, and pricing for any engagement are agreed between you and us in a separate proposal, package, or service agreement. In the event of a conflict between these Terms and a signed service agreement, the signed agreement controls.

You must be at least 18 years old and able to form a legally binding contract to use our Services. By using the Services, you represent that you meet these requirements and that any information you provide is accurate and complete.

To enable us to deliver the Services, you agree to:

• Provide timely, accurate instructions, materials, and access needed to perform the work.
• Maintain ownership of, and the right to share, any accounts, content, or data you give us access to.
• Use the Services only for lawful purposes and in compliance with applicable laws and third-party terms.

You agree not to use the Services to:

• Engage in or facilitate any illegal, fraudulent, harmful, or deceptive activity.
• Infringe the intellectual property, privacy, or other rights of any third party.
• Transmit malware, spam, or any content that is unlawful, harassing, or abusive.
• Ask a virtual assistant to perform tasks that violate any platform's terms of service or the law.

Services are typically delivered through part-time or full-time retainer packages, or on a project basis, as set out in your proposal or service agreement. Hours, time zones, and turnaround times are agreed in advance. We will use commercially reasonable efforts to meet agreed timelines, but timelines may be affected by the completeness and timeliness of the information and access you provide.

Fees are based on the package or scope you select and are communicated to you before an engagement begins. Unless otherwise agreed in writing:

• Retainer fees are billed in advance for the applicable billing period.
• Hours that exceed your package may be billed as additional hours at the agreed rate.
• Invoices are due upon receipt unless a different due date is stated.
• Any third-party costs required for a task (e.g. specific software, subscriptions, or tools the assistant does not already have) are your responsibility and will be agreed in advance where practical.

Late or non-payment may result in suspension of the Services. All fees are exclusive of any applicable taxes unless stated otherwise.

Either party may cancel an ongoing engagement with the notice period stated in your service agreement (or, if none is stated, with reasonable written notice). Fees for the current billing period that have already been earned are generally non-refundable. Prepaid, unused amounts may be refunded or credited at our discretion and in accordance with your service agreement. Please contact us at info@nexusvasolutions.com to discuss cancellation.

We treat your business information as confidential. Our team members and virtual assistants are bound by confidentiality obligations and will use your information only to deliver the Services. We will not disclose your confidential information to third parties except as needed to provide the Services, with your consent, or as required by law. You likewise agree to keep confidential any non-public information we share with you about our methods, pricing, or personnel.

Subject to full payment of applicable fees, work product we create specifically for you in the course of an engagement (such as documents, spreadsheets, or content) belongs to you. We retain ownership of our pre-existing materials, templates, methods, and know-how, as well as all content, branding, text, graphics, and software on the Site, which are protected by intellectual property laws. You may not copy, reproduce, or redistribute Site content without our permission.

Delivering the Services may involve third-party tools, platforms, or websites that we do not control. Your use of those third-party services is governed by their own terms and privacy policies, and we are not responsible for them. Where a task requires access to your third-party accounts, you are responsible for ensuring such access is permitted.

The Site and Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted or error-free, or that the Services will achieve any particular business result.

To the fullest extent permitted by law, Nexus VA Solutions and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Site or Services. Our total aggregate liability for any claim arising out of or relating to the Services will not exceed the amount you paid to us for the Services in the three (3) months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Nexus VA Solutions and its owners, employees, and contractors from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Services, your violation of these Terms, your violation of any law or third-party right, or any content or instructions you provide to us.

We may suspend or terminate your access to the Site or Services at any time, with or without notice, if you breach these Terms, fail to pay applicable fees, or use the Services in a manner that is unlawful or harmful. Upon termination, the provisions of these Terms that by their nature should survive — including confidentiality, intellectual property, disclaimers, limitation of liability, and indemnification — will continue to apply.

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws principles. You agree that any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in California, unless otherwise required by applicable law.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page and post the updated Terms here. Material changes will be made clear on this page. Your continued use of the Site or Services after the updated Terms take effect constitutes your acceptance of them.

If you have any questions about these Terms, please reach out: